Customer Care - Kingsdown (2023)

Have a question about your Kingsdown mattress?
Our customer service team is ready to help. First, please review our FAQ below.

Approved Kingsdown dealers set their own retail prices and some of them have pricing online. Please check our retailer locator for a store near you.

We do not recommend it because the surface on the underside of a one-sided mattress was not designed for sleeping. Sleeping on the underside of the mattress should not cause structural damage to the mattress but you may experience body impressions.

Body impressions up to 1.5” are considered normal and desirable in luxury mattresses. Our mattresses are designed to conform to your body over time while still delivering correct postural support.

To quote the Better Sleep Council on body impressions:“Many of today’s top-quality mattresses use extra-plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. In the first few weeks you sleep on a new mattress with extra comfort layers, you will likely notice some body impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body as they are supposed to do, and shouldn’t be considered a sign that something is wrong with your new mattress.”

(Video) Kingsdown Select Mattress Collection 2022 - EXPLAINED by GoodBed.com

Please refer to your Mattress Care and Warranty booklet for any rotation instructions that may apply to your Kingsdown mattress.

Materials in your sleep system will settle most within the first weeks of ownership. You should expect some degree of body signature, but deeper impressions should not occur.If they do, please contact the dealer where you originally purchased your sleep system.

The foam that is used in the manufacturing process can produce off-gassing but this should dissipate within a week. This only occurs when the mattress comes straight through production and is sent directly to the customer. Kingsdown does not warehouse inventory, our beds are produced as they are ordered from our retail partners. We recommend airing the mattress out for a few days. If the odor persists, please contact the retailer where you originally purchased your sleep set.

Mattresses wear out on different timetables due to numerous factors such as how the mattress is used (guest room, master bedroom, doubled as a trampoline for the kids, etc.), whether it’s cared for properly and the quality of the mattress itself. Another important consideration is how your personal comfort preferences or lifestyle and body might change over the years.We encourage you to assess your mattress after eight years and, depending on use, care, and your answers to the questions below, consider a replacement:\n

  • Are you sleeping better or worse than you did a year ago?
  • Are you waking up feeling stiff and sore?
  • Does your mattress have visible signs of wear and tear?
  • Would a new mattress improve your sleep?
  • The industry standard is to replace your sleep system every 8-10 years.

When it comes to mattresses, there is no “one-size-fits-all” solution.We are all built differently and have different comfort preferences, so why would the same mattress be “best” for all of us? To determine the mattress that’s best for you, we recommend using our proprietary diagnostic system,bedMATCH™. All Kingsdown mattress are crafted with care by employee-owners, and tested for quality and accurate postural support before they leave our facility.

(Video) The 5 best kingsdown mattresses

We highly recommend purchasing a new box spring with your new Kingsdown mattress. Our mattresses and box springs are made to work together as a cohesive unit. When a new mattress is placed on an old box spring, the old box spring does not allow the mattress to perform to its design capabilities for pressure relief and postural support.

The specific model that you purchase determines your sleep system’s warranty.
Download USA warranty
Download Canadian warranty

Contact Consumer Relations at 1-800-800-1353, Tuesday-Friday from 10:00am-2:00pm EST.

The recommendation is to rotate after the first month of ownership and then four times per year, as the seasons change. Rotating your mattress allows the cushioning and insulation materials to be evenly and properly distributed, providing maximum comfort and longevity. Not all Kingsdown sleep systems require rotation; please refer to your Mattress Care and Warranty booklet for further details.

It’s important to remember your Kingsdown sleep system will require sheets that fit loosely.Tight fitting sheets can create a “drum” surface on your mattress.If your sheets are too tight, this can cause a “roll to the middle” effect. If you’re in the market for new bed linens, we recommend Dream World Design.They manufacture bed linens to fit all Kingsdown sleep systems.You can contact them at 1-800-955-1322 orvisit their website.

(Video) Driving Kingsdown to Deal in Kent

It’s always a good idea to measure where your new mattress will strike your headboard.However, all quality mattresses are thicker and plusher today to allow for pressure relief and a better night’s sleep. Studies have shown that pressure is the biggest sleep thief at night. If your mattress is cutting off proper circulation and creating pressure points, you will awaken with aches and pain from tossing and turning.Have you ever noticed that your arm was numb or that you hip was still asleep even after you awoke? That’s a good indication that your mattress isn’t supporting or conforming to you properly.

The last thing you want to give up is the comfort and support of your Kingsdown mattress.There are several possible solutions to making your new Kingsdown mattress work:

  • Use a low profile bed frame that is designed to lower your sleep system approximately 4”
  • Consider using an extra-low profile box spring
  • Talk with your sleep professional in the store and he or she may have other solutions they can suggest

We have had some questions regarding heat.Different body chemistries react differently.Our sleep systems can generate some heat but this is due to the fact that our systems conform to your body and you tend to sleep longer in one position without adjustment, which is what you want. We suggest that you purchase a 100% cotton mattress pad or a thermally sensitive pad that will help wick away moisture.Using lighter weight bed linens is helpful as well.

The first thing you should consider after buying a new bed is purchasing new sleeping pillows.This is the most important accessory to your new sleep system, and the smaller the better! A queen or king size pillow, though it may look nice when the bed is made up, is too large of a pillow for most people to sleep with.A big fluffy pillow, in conjunction with your conforming sleep surface, can cause improper postural alignment. We recommend a pillow that supports your neck and head in a natural way, keeping your spine aligned.When you buy a new mattress, give yourself two to three weeks to allow the bed to start conforming to your body, and to allow your body to adjust to proper postural support.

(Video) Kingsdown- Quality

New sleep technology, combined with new foams and fibers, means you no longer have to suffer on a hard, uncomfortable mattress. Kingsdown mattresses support your body properly while also providing a comfortable sleep surface that relieves pressure points.

Motion separation foam is an enhancement to our wrapped coil innerspring systems. It separates the mattress into sleep zones where one doesn’t influence the other. This is especially good at preventing active sleepers from disturbing their partner.

Always carry a mattress flat on its side. It’s easier to handle and less likely to get damaged. If you’re going to be dragging the mattress or moving it from location to location, be sure to wrap your mattress in plastic to prevent dirt and damage. When carrying a mattress through a doorway try to not bend the mattress. Most mattresses can be gently flexed through doorways.

A mattress pad and proper bed frame are the best ways to protect your mattress. Keep it free and clear of any liquids. Read our Warranty for more information.

You will need to make sure that your frame has an extra center support in the middle, with a center leg resting firmly on the floor. This support will help prevent the mattress from bowing and sagging. A center support is required to comply with the warranty.

The following examples show different types that are compliant with your warranty:

Customer Care - Kingsdown (1)
(Video) Kingsdown bedMATCH Sales Process

FAQs

How long is Kingsdown warranty? ›

10-Year Warranty

Kingsdown mattresses are manufactured to meet some of the highest standards in the mattress business. However, should there be a defect, you're covered by a 10-year warranty.

Do Kingsdown mattresses sag? ›

The cons are that sleepers must trust the technology will provide the best night sleep and reviewers report quicker sagging than average.

Who makes Kingsdown? ›

ABOUT OWEN & COMPANY LIMITED

Founded in 1995 and operating in Canada under the Kingsdown, Bassett and James & Owen brand names, Owen & Company operates out of three manufacturing facilities strategically located in Toronto, Calgary and Vancouver.

Are Kingsdown mattresses Flippable? ›

Kingsdown Two Sided Tight Top Plush Lucerne Mattress features individually wrapped coils, contouring to the body, maximizing postural alignment and reducing motion transfer across the sleep surface. Two-sided design allows to flip and sleep on both sides of you mattress.

What does a 10 year warranty on a mattress mean? ›

For the most part, mattresses and flat foundations are covered by what Tempur-Pedic calls a “10-Year Full Replacement Limited Warranty.” This coverage offers non-prorated coverage for 10 years after purchasing the mattress. (Any pumps, hoses, or remotes included with the mattress are covered for five years.)

How can I check my mattress warranty? ›

Not sure on the manufacturer? Just check the law tag at the head of the bed and it's listed there. Remember, the mattress and boxspring each have their own law tag.

How long are mattresses good for? ›

Most mattresses should last between 7 and 10 years. However, there are many variables that can influence mattress lifespan. The original build quality of the mattress, the materials used, and even the weight and sleeping styles of the sleepers can all influence a bed's longevity.

How many coils does a Kingsdown mattress have? ›

Exceptional support from over 2,000 (Queen and King) Individually Wrapped Coils which provide precise adjust-ability. Comfort layers consisting of Cool Latex, CoolActive Memory Foam, a 5 zone Anatomic Foam and a layer of Micro Coils, provide exceptional pressure relief and comfort.

Where are Kingsdown mattresses manufactured? ›

Undeniable comfort, made here.

The Kingsdown Mattress Factory Outlet in Mebane, North Carolina is a short drive from Greensboro, Raleigh-Durham and Charlotte. Since 1904, Kingsdown has manufactured some of the most comfortable mattresses in America, meticulously handcrafted only minutes from our factory outlet store.

What mattress is the best to buy? ›

Best Mattress Overview
  • Best Overall: Helix Midnight.
  • Most Comfortable: DreamCloud Mattress.
  • Best Value: Nectar Mattress.
  • Best Luxury: Saatva Classic.
  • Best for Side Sleepers: Softer WinkBed.
  • Best for Couples: Helix Dusk Luxe.
  • Best for Back Pain: Luxury Firm WinkBed.
  • Best for Combination Sleepers: Layla Hybrid.
5 days ago

Is Kingsdown mattress made in Canada? ›

Kingsdown is a company that has found ways to modernize with the times without losing sight of its history as a luxury mattress brand.
...
Kingsdown Mattress: Company Overview.
Company OverviewKingsdown
Launched:1904
Price Queen:$1,210 CAD
Available in:USA; Canada
Made in:Canada
3 more rows

How much does a Kingsdown mattress weigh? ›

Mattresses. This queen sized Kingsdown innerspring mattress is 14 inches high and weighs 80 pounds.

Where is the tag on a Kingsdown mattress? ›

Don't remove the Law Label tag at the end of the mattress and box spring. The tag serves as identification and enables you to exercise your warranty rights. Help us help you.

Who makes sleep king mattress? ›

SleepKing is a famous Canadian furniture manufacturer with two brands: Crown Design furniture for upholstery furniture and Therapedic for high quality mattresses.

Does Kingsdown use flame retardants? ›

*CertiPUR-US® Certified Foam – Ensures that standards for content, emissions and durability are met; Made without ozone depleters, prohibited heavy metals, CPSC regulated phthalates, formaldehyde, PBDEs, TDCPP or TCEP flame retardants.

What is considered a defective mattress? ›

Covered defects may include broken coils, split seams, or other construction issues. If your mattress forms deep, lasting impressions or begins to sag prematurely, this may be covered by its warranty. Normal wear and tear is typically not covered.

Why do mattresses sink on one side? ›

Sagging is typically the result of normal wear-and-tear to your mattress. The foam materials used in mattresses tend to soften over time, as they are exposed to significant pressure every night from the sleeper's body. Over time, this gradual softening of foam leads to a feeling of sagging, and less even support.

Why do brand new mattresses sag? ›

Why is my new mattress sagging? Mattress sagging is usually caused by lack of mattress care, where the sleeper uses the same part of the bed each night, thereby causing the fibres to eventually sag from overuse.

Why are there do not remove tags on mattresses? ›

To make sure that manufacturers and retailers didn't try to remove the tags and sell the mattress as new if it contained recycled materials, the tags stated that they can't be removed under penalty of law,” LiveScience explains. Basically, these tags were designed to protect mattress consumers.

What does a lifetime warranty on a mattress mean? ›

At the other end of the scale, some manufacturers offer a lifetime warranty, which lasts the entirety of the ownership of the mattress by the original buyer. As we explain in our feature answering how long does a mattress last, the terms for a lifetime warranty also vary from brand to brand.

Why does a stain void a mattress warranty? ›

Liquids can wear down the foams and cause them to deteriorate faster than they otherwise would. Additionally, stained mattresses are unsanitary, and no company wants to return those to the warehouse for a warranty claim.

Can you put a new mattress on an old base? ›

There's no need to buy a new mattress base when buying a new bed. The only reason for changing your base is if it's broken or you want to change the aesthetic, ie colour, fabric or style. There are 3 main types of mattress base available online and in stores.

How do I know if my mattress is worn out? ›

‌Other signs of mattress damage you shouldn't ignore include: Lumpy or deep indentations. Foam that is failing or shifting around. Springs that are poking you.
...
2. Visible Signs of Wear
  1. Sagging.
  2. Visible tears.
  3. Ripping.
  4. Holes.
  5. Stains.
  6. Other damage‌
Aug 17, 2021

Can a mattress last 20 years? ›

Can a mattress last 20 years? Some mattresses can last up to 20 years with proper care, but it's rare. Choose high-quality mattresses made with plant-based memory or latex foam.

Are Saatva mattresses worth it? ›

Saatva is a good mattress, it's ideal for heavy sleepers or folks who want an extra durable mattress. The Saatva mattress is not only made with high-quality materials, but it also is suitable for most body types and sleeper styles, especially back and stomach sleepers. The Saatva mattress is worth the money.

What is Euro Top mattress? ›

Euro-tops are sewn on flush with the edges of the mattress, rather than to the top of the mattress. Because of this, mattresses with Euro-tops appear more flat and neatly stacked, while pillow-tops appear more rounded. Euro-tops feel a bit more firm around the edges, with more cushioning towards the center of the bed.

What is plush mattress? ›

A plush, or soft, mattress is cushiony-soft and allows you to sink in when you lie down. It's low on the firmness scale, cradling your body with materials designed for comfort and fluff. There are several different types of plush mattresses available.

How often should you replace your mattress? ›

But when should you replace your mattress? Under normal conditions, mattresses should be replaced every 6 to 8 years. Of course, this is a general guideline and not a one-size-fits-all solution. There are various factors that influence when you should replace your mattress.

Are adjustable beds good for side sleepers? ›

Adjustable beds work well for side and back sleepers, but not for stomach sleepers. You should avoid some adjustable base positions if you sleep on your side as well. Side sleeping is great for those with back pain, hip pain, sleep apnea, or acid reflux. With an adjustable bed, side sleepers can get even better rest.

How big is a king size bed? ›

The queen mattress dimensions are 60 inches (5 feet) in width by 80 inches (6 feet, 8 inches) in length. The king mattress dimensions are 76 inches (6 feet, 4 inches) in width by 80 inches (6 feet, 8 inches) in length. The length of the two sizes is identical at 80 inches.

Where are Logan and cove mattresses made? ›

The Logan & Cove mattress is made by GoodMorning.com, a Canadian company that manufactures and sells its mattresses exclusively in Canada.

Is Kingsdown still in business? ›

Kingsdown recently merged with a Canadian group that had purchased Kingsdown's licensing rights six years ago. This new merger reunites Kingsdown's licensing and manufacturing across North America. Kingsdown CEO Frank Hood spoke with the Enterprise about this new merger, and Kingsdown's place in Mebane.

What is labor warranty? ›

A labor warranty acts as a safeguard for homeowners who want reassurance that if anything goes wrong with their home improvement project, the contractor will promptly remedy the issue. Whereas a manufacturer's warranty covers the product being installed, a contractor's labor warranty covers only the installation work.

Where is the tag on a Kingsdown mattress? ›

Don't remove the Law Label tag at the end of the mattress and box spring. The tag serves as identification and enables you to exercise your warranty rights. Help us help you.

What does warranty work mean? ›

More Definitions of Warranty Work

Warranty Work means any repair or replacement of any Product required by any limited warranty issued by the Seller on Product manufactured by the Seller and sold by the Seller before the Closing Date.

Does Kingsdown use flame retardants? ›

*CertiPUR-US® Certified Foam – Ensures that standards for content, emissions and durability are met; Made without ozone depleters, prohibited heavy metals, CPSC regulated phthalates, formaldehyde, PBDEs, TDCPP or TCEP flame retardants.

Is labor included in warranty repair? ›

Labor – Labor is almost never covered under a manufacturer warranty.

Does warranty cover labor? ›

A car warranty covers defects or damage that occurs during normal use and can't be considered normal wear and tear. It pays to replace defective parts with new or reconditioned parts at the company's discretion behind the warranty. It also covers labor.

How long is a roof under warranty? ›

The majority of roof warranties come from the manufacturer of your shingles. With the common asphalt shingle, you can expect a 25-30 year warranty (though there are some options for 50 year and “lifetime” coverage). Typically, a basic manufacturer's warranty will cover roofing materials.

Where are Kingsdown mattresses manufactured? ›

Undeniable comfort, made here.

The Kingsdown Mattress Factory Outlet in Mebane, North Carolina is a short drive from Greensboro, Raleigh-Durham and Charlotte. Since 1904, Kingsdown has manufactured some of the most comfortable mattresses in America, meticulously handcrafted only minutes from our factory outlet store.

What is a law tag number? ›

Uniform law labels can be produced to satisfy the different requirements of each state. Law Labels are also required in most states to display a Uniform Registry Number which identifies the manufacturing facility that produced the products. This can be any company in the world who's products are sold in the U.S.

What is covered under warranty? ›

It's meant to cover any defective parts due to poor workmanship or a manufacturer error. The length of your factory warranty is based on a certain number of years or miles—whatever comes first. A factory warranty is generally transferable between owners if it hasn't expired when you sell your car.

How do I claim my manufacturer's warranty? ›

To make a claim against Manufacturer's Warranty, contact the Manufacturer with the product's serial number. Though, a dated sales receipt is usually adequate to file a warranty claim. If you purchased an extended warranty, first contact the provider to make a claim.

How do you deal with warranty issues? ›

5 Ways to Deal With Common Warranty Pitfalls
  • Deal With Bad Customer Service on Social Media. Reaching a customer service representative is hard enough. ...
  • Find the Part That Fits. ...
  • Talk to Manufacturers. ...
  • Consider Your Legal Options. ...
  • Save Your Receipts.
Dec 26, 2017

Is polyurethane foam harmful? ›

Polyurethane is the result of the chemical reaction between a polyol and a diisocyanate. Once the chemical reaction of its components has taken place, the result is a polyurethane foam that is completely inert and harmless to humans.

Is polyurethane toxic in mattresses? ›

Types of Mattress Foams

But polyurethane is made from petroleum chemicals that can emit VOCs—harmful chemicals that can cause respiratory irritation or other health problems.

Is latex foam toxic? ›

All Natural Latex Mattresses Are Free From Toxic Chemicals

Unlike polyurethane foam, which comprises many innerspring memory foam mattresses, latex is non-toxic. Natural latex mattresses are naturally fire-resistant and don't need chemical flame retardants.

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